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About MHM

MHM Urgent Care, New Orleans largest Urgent Care system is hiring for multiple positions in the Greater New Orleans area. With 12 Urgent Care facilities and 3 Occupational Medicine facilities, MHM continually has open positions for highly trained and motivated healthcare professionals.

To apply for any of these positions, click HERE

Job Openings

New Orleans Urgent Care Clinic Site Manager

Uptown Urgent Care Facility

Reports To: Director of Operations/Medical Director

FLSA Status: Non-Exempt

SUMMARY: Performs for each individual Center, as well as the Company, in compliance with the philosophy of MHM standards of practice and regulations of government agencies by performing the following duties:

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES include overseeing daily functions of clinic, including patient experience and staff roles. Ensure lab proficiencies are performed, equipment maintenance. Responsible for site certification/accreditation including TJC and CLIA. Conduct interviews, perform training (including competency evaluations and cross-training) terminations and personnel reviews.

Daily Duties

Patient schedule review (patients treated vs. left without being seen)
Billing; cross-check to ensure capture of all patient revenue
Patient Satisfaction Survey-ensure patient’s email addresses are captured upon check-in
Lab equipment-quality check as required by lab consultant
Narcotic count with physician
Petty cash and daily cash management and reconciliation
Ensure prompt delivery of daily summaries to MHM for final reconciliation
Deposit to bank
Open and distribute mail
Maintain crash cart (clinic specific)

Participate in clinic activities in preparation of Accreditation/Certification survey
Ensure patient call-backs are made

Weekly Duties

Supply ordering
Medical records; incomplete charts, scanning, etc.
Payroll-review and reconciliation, mindful of overtime and payroll budget

Monthly Duties

Quality Assurance-Compile daily QA stats into monthly format for Safety/EOC Manual
Staff meetings-quarterly
Staff scheduling
Attend Site Manager meeting at corporate office.

Other Duties

Maintain teamwork environment.
Conduct employee training and ensure competencies at position.
Promptly report any issues to Director of Operations.

OTHER RESPONSIBILITIES:

Comply with all HIPAA regulations to maintain patient’s rights to privacy by not discussing privileged information outside the work area and preserving the patient’s dignity at all times.
Understand, promote and operate by overall company vision and values, goals, objectives and strategies.
Promote harmony, teamwork, leadership and good supervisory and employee relations through example.
Help other employees to accomplish the Center’s Goals.
Participate in the Disaster Recovery plan as required.
Demonstrate good supervisory skills and employee relations through example.

Participate in training, orientation and staff development programs.
Participate in the Joint Commission accreditation standards at all times.
Pursue self-improvement through becoming familiar with new procedures.
Must maintain certifications and licenses from the appropriate governing board (i.e. state and federal), if applicable.
Other duties as assigned.

EDUCATION/EXPERIENCE: 2-4 years experience in healthcare. 1-2 years progressive supervision or management experience. Successful completion of Basic Life Support (BLS).

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each

essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill,

and/or ability required. Reasonable accommodations may be made to enable individuals with

disabilities to perform the essential functions.

LANGUAGE ABILITY: Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL ABILITY: Ability to work with mathematical concepts. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

COMPUTER SKILLS: Medical management software. Knowledge of Microsoft Office preferred.

SUPERVISORY RESPONSIBILITIES: Supervise front desk staff, medical assistants and radiology staff, including supervising the administrative duties of clinical staff.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Works in a well-lighted, ventilated area with complicated equipment, some which is hazardous.
May be exposed to patients who have communicable diseases.
May be exposed to electrical appliances.
Exposed to contaminated items.
Stress in routine situations due to multiple patient demands and potential emergency situations.
Noise level in the work environment is usually moderate.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and reach with hands and arms. The employee is frequently required to stand, walk, climb or balance, and talk or hear. The employee is occasionally required to sit, stoop, kneel, crouch or crawl, and taste or smell. May be required to push patients in wheelchairs or on gurneys and/or assist patients onto exam tables. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

Uptown New Orleans Receptionist

The Front Desk Receptionist is responsible for creating a positive patient experience for all new and returning patients. Duties include registering patients, verifying insurance and discharging patients after their visit. The Front Desk Receptionist is accountable for informing patients of wait times and educating patients in regards to co-pays and/or deductibles as it relates to their insurance coverage.

Essential Responsibilities in this role include:

Maintain patient satisfaction score of 90% or higher at all times.
Models behaviors related to MHM Urgent Care values
Promptly greets patients upon arrival and provides explanation to available services at the center
Consistently communicates wait times and when appropriate educates patients on options to alleviate wait time dissatisfaction (ex. online registration, cell phone option, call ahead).
Provides solutions to patient problems and recognizes and seeks help in emergent/hazardous situations (ex. Follows triage protocol, seeks assistance for Medical Assistants when necessary).
Promptly answers incoming calls, gathers information to determine callers needs and consistently provides resolution to caller that supports MHM Urgent Care values
Registers new and returning patients into practice management system
Provides updates on wait times to patients every 15 minutes and sets expectation of next steps in the patient flow process.
Responsible for confirming requirements of the visit for all occupational medicine and worker’s compensation contracts; reviews reference guide and prepares proper paperwork for execution by the Medical Assistants.
Educates and promotes MHM Urgent Care services that suit the patient’s needs best
Verifies insurance eligibility and accurately determines co-payment and co-insurance payment requirements.
Accurately enters charges into practice management system following proper protocols to ensure reimbursement by carriers
Ensures consistent follow through with MHM Urgent Care financial policies and effectively communicates payment due on date of service
Collects payments and accurately records payments in practice management system.
Ensures completion of all necessary documents needed in order to bill for services related to worker’s compensation and occupational health clients
Performs other duties as assigned.

Required Skills

Ability to relay information in a positive method
Ability to diffuse upset patients and present a solution to their problem
Proficient with practice management software and overall knowledge of MS Office
Working knowledge of MS Office and general office equipment
Ability to work efficiently in a team or solo environment
Ability to work efficiently in a fast paced environment

Required Experience

Minimum of 1 year previous retail and/or customer service experience
High School diploma or equivalent
Billing and Coding certificate or 1 year of customer service or claims processing with a healthcare facility or insurance company

Metairie LA X- Ray Tech

REPORTS TO: Site Manager/Medical Director

DUTIES AND RESPONSIBILITIES include the following:

Maintain and use equipment and supplies necessary to demonstrate portions of the human body on X-ray film for diagnostic purposes in compliance with standards of practice and regulations of government agencies. Other duties as assigned. Must maintain certifications and licenses from the appropriate governing board.

OTHER RESPONSIBILITIES:

Understand, promote and operate by overall company vision and values, goals, objectives and strategies.
Help other employees to accomplish the Center’s Goals.
Participate in the Disaster Recovery plan as required.
Participate in training, orientation and staff development programs.
Promote harmony, teamwork, leadership and good supervisory and employee relations through example.

EDUCATION/EXPERIENCE: Louisiana State Radiologic License. American Registry of Radiologic Licensure.

CERTIFICATES AND LICENSES: Must maintain certifications and licenses from the appropriate governing board.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MATHEMATICAL ABILITY: Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

COMPUTER SKILLS: None required.

SUPERVISORY RESPONSIBILITIES: None.

Works in a well-lighted, ventilated area with complicated equipment, some which is hazardous in nature.
May be exposed to patients who have communicable diseases.
May be exposed to electrical appliances and contaminated items.
Stress in routine situations due to multiple patient demands and potential emergency situations.
Noise level in the work environment is usually moderate.
May be exposed to contaminated items.

PHYSICAL DEMANDS:

Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands, handle, or feel and reach with hands and arms. The employee is frequently required to stand, walk, climb or balance, and talk or hear. The employee is occasionally required to sit, stoop, kneel, crouch or crawl, and taste or smell. The employee must frequently lift and/or move up to 25 pounds unassisted. May be required to push patients in wheelchairs or on gurneys. Specific vision abilities required by this job include Close vision, Distance vision, Color vision, Peripheral vision, Depth perception, and the ability to adjust focus.

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